Question 1

How can I contact the customer service?

Accepted Answer

Our customer experience team is available 7 days a week and we offer 2 ways to get in touch: email and WhatsApp chat. We try to respond quickly, so you don't have to wait too long to receive a response.

Question 2

The app installation failed, how to install the Sirvent Productes App?

Accepted Answer

If you do not have the Sirvent Productes app installed yet, you can install it from the Home section through the 'INSTALL NOW' button. If you have any doubts or problems, you can contact us.

Question 3

The website performance is slow, how can I optimize it?

Accepted Answer

First, verify if your internet connection is stable and fast. Our website is designed to function optimally with standard internet connections. If the problems persist, try deleting your browser's cache and cookies, as these can slow down the web loading. If the problem persists, you can contact us through our customer service chat or email.

Question 4

How do I create a personal account?

Accepted Answer

If you wish to open an account for personal use, you can do so by phone or online. Opening an account online should only take a few minutes.

Question 5

How do I create a business account and what benefits does it have?

Accepted Answer

If you wish to open an account for business use, you can contact us and we will send you an invitation by email. Opening a business account requires purchasing on behalf of a company. Selling prices will be subject to the commercial agreements established with your company.

Question 6

How can I track my order at Sirvent Productes?

Accepted Answer

To track your order, you must first log in to your account. Then, go to 'My Orders', here you can see the status of all your orders. We also send an email with tracking information when your order has been shipped.

Question 7

What types of products can I find at Sirvent Productes?

Accepted Answer

At Sirvent Productes, we offer a wide range of industrial paints, machinery and attachments for industry and machinery. Browse our different categories to discover all the products we have available for you.

Question 8

How can I make returns at Sirvent Productes?

Accepted Answer

At Sirvent Productes we strive to ensure your satisfaction with each purchase. However, if you need to return an item, visit the 'Return Policy' section on our website or contact our customer service team.

Question 9

Does Sirvent Productes offer international shipping?

Accepted Answer

Currently, we offer shipping within the Iberian Peninsula, please visit the 'Shipping and Returns' section on our website.

Question 10

What payment methods does Sirvent Productes accept?

Accepted Answer

We accept several payment methods to facilitate your purchases, including credit cards, debit cards, PayPal, and Bizum. For more information, please check the 'Payment Methods' section on our website.

Question 11

What benefits do I get by registering on the Sirvent Productes website?

Accepted Answer

By registering on our platform, you will be able to access exclusive discounts, track your orders, get personalized recommendations and receive news about new products and offers.

Question 12

How does Sirvent Productes guarantee the quality of its products?

Accepted Answer

At Sirvent Productes we take quality very seriously. All our products undergo rigorous quality checks before being put up for sale. In addition, we work with recognized brands in the industrial sector to ensure the best possible quality.

Question 13

How can I get an invoice for my purchase at Sirvent Productes?

Accepted Answer

After making a purchase at Sirvent Productes, we automatically send the invoice to your email. In addition, you can download the invoice from the 'My Orders' section in your account. If you have problems locating your invoice, do not hesitate to contact our customer service.

Question 14

How does the shipping and delivery of Sirvent Productes products work?

Accepted Answer

Once the purchase is confirmed, we will prepare your order and send it through the shipping method selected by the customer. We will send you an email with tracking details so you can follow your order in real time.

Question 15

Can I order products from Sirvent Productes to be delivered to another address?

Accepted Answer

Yes, during the purchase process you can select a different delivery address than the billing one. This is useful if you want to send a purchase as a gift or if you need us to deliver to your workplace.

Question 16

What is Sirvent Productes' privacy policy?

Accepted Answer

At Sirvent Productes we take our customers' privacy very seriously. All the information you provide us is kept secure and we will never share it with third parties without your permission. You can read more about our privacy policy in the corresponding section of our website.

Question 17

What are the warranty conditions of Sirvent Productes products?

Accepted Answer

All our products come with a standard manufacturer's warranty that covers manufacturing defects. For more details about the warranty conditions of specific products, check the product description or contact us.

Question 18

Can I buy Sirvent Productes as a gift for someone else?

Accepted Answer

Of course, you can purchase products as a gift for someone else. During the checkout process, you will be able to select a shipping address different from the billing address. Additionally, if you wish, we can include a gift note with your personalized message. You can leave a note in the order remarks.

Question 19

How can I subscribe to Sirvent Productes newsletter?

Accepted Answer

To subscribe to our newsletter, simply go to the bottom of any page on our website and you will find a field to enter your email address. After doing so, you will receive a confirmation email. Once you confirm your subscription, you will start receiving our newsletter with news, special offers, and more.

Question 20

How can I change my delivery address in Sirvent Productes?

Accepted Answer

You can change your delivery address in the 'My Account' section. Once you have logged in, go to 'Addresses' and from there you can edit, add, or delete the addresses you have previously saved.

Question 21

How can I recover my password if I forget it at Sirvent Productes?

Accepted Answer

If you have forgotten your password, go to the login page and click on 'Forgot your password'. Then, you will need to enter your email address and we will send you an email with a link to reset your password.

Question 22

How can I leave a review of a product at Sirvent Productes?

Accepted Answer

We value your feedback and reviews of our products. To leave a review, visit the product page and scroll down to find the review section. Click on 'Write a review' and share your experience with us and other customers.

Question 23

What is an out of stock product at Sirvent Productes?

Accepted Answer

When a product is marked as 'out of stock' it means that we currently do not have it in our warehouse. However, we are always working to restock our inventory. In any case, we try to deliver out of stock products within 5 business days.

Question 24

How can I use a promotional code at Sirvent Productes?

Accepted Answer

If you have a promotional code, you can apply it during the checkout process. On the checkout page, you will find a box where you can enter your promotional code. Remember to click on 'Apply' so the discount is reflected in your total.

Question 25

Can I cancel or modify my order at Sirvent Productes after placing it?

Accepted Answer

After an order has been confirmed, we might not be able to cancel or modify it because our team starts preparing it for shipment as soon as it is placed. However, if you need to make a change, we recommend that you contact our customer service as soon as possible and we will do our best to assist you.

Question 26

Does Sirvent Productes offer advice on choosing the right product for my needs?

Accepted Answer

Yes, at Sirvent Productes, our customer service team has a broad knowledge of our products and is available to help you select the most suitable product for your specific needs. Do not hesitate to contact us if you need advice or have any questions about our products.

Question 27

Can I buy Sirvent Productes products wholesale?

Accepted Answer

Yes, we offer wholesale options for customers wishing to place large orders. Please contact our customer service team for more information on prices and conditions.

Question 28

Does Sirvent Productes offer discounts for industry professionals?

Accepted Answer

Yes, at Sirvent Productes we offer special conditions for industry professionals. Please contact our customer service team for more information and to determine if you meet the requirements for these types of discounts.

Question 29

Is it safe to shop on the Sirvent Productes website?

Accepted Answer

Absolutely. We take the security of your data very seriously. We use SSL encryption technology to protect your personal and credit card data during online transactions. In addition, we do not store any credit card information on our servers.

Question 30

Does Sirvent Productes have a physical store where I can see the products before buying?

Accepted Answer

Yes, in addition to our online store, we also have a physical store where you can come and see our products. The address is: C/ Camí Antic de Vic, 17, 08520 Corró d'Avall, Barcelona. Remember to check the opening hours before your visit.

Frequently Asked Questions